18 Inch Doll Shop Store Policies
Pennsylvania residents will be charged 6% sales tax as directed by law.
Shipping and Delivery
Our customers are thrilled with the speed with which we ship our merchandise and the care in which we pack our products. Shipments will be processed within 24-48 hours of receipt of cleared payment - unless notified.
All orders are shipped from our distribution center in historic Stroudsburg PA via FedEx, or USPS. The charges you see are the actual cost we are charged by FedEx, or USPS based on the shipment weight and box sizes of your order. We do not make money on shipping charges. Please provide us with a street address if you have a post office box – as FedEx cannot ship to a post office box. Orders shipped via FedEx can be tracked online while orders shipped via US Postal Service (First class mail) cannot typically be tracked.
Expedited shipping is available at an additional charge and is available Monday-Friday for orders to the 48 contiguous states only. Saturday and Sunday are not considered delivery days. Two Business Days/generally additional $15.00 and Next Business Day/generally additional $25.00. Please email for a quote. Please email the items you wish to purchase and shipping address.
Additional Information: All shipments to Alaska, Hawaii, Puerto Rico and the US Virgin Islands ship USPS Priority ($15 surcharge applies).
Damages/Returns All merchandise is carefully inspected prior to shipment. Although we are experts at packing fragile items, rare occurrences of damage can occur. Please keep original packaging in tact and email for claim instructions or follow the procedure on the enclosed return form you will receive. We are proud of the customer rating that we have earned.
We will gladly accept returns within 30 days of shipment date. Items returned within 30 days are eligible for an exchange or full credit excluding shipping (to the form of payment used at time of purchase).
If the return is a result of our error, please notify us within 5 business days of receipt by email or phone to receive further instructions. Items shipped free or received after 30 days will be subject to a 20% restocking fee. Exchanges are subject to product availability.
Included with your shipment is a Return Form. Please complete the form; carefully pack the product in the original shipping carton along with the completed Return Form. Please be sure you INSURE your package. We can only refund items that arrive undamaged.
The Queen’s Treasures®
777 N Fifth Street
Stroudsburg, PA 18360
Sorry, we do not pay for return shipping.